CNS

SERVICE DELIVERY

CNS, an Established IT organization exceeding 3 decades of market presence and experience, has got best in the class professional services to Plan, Design Execute and Refine your IT landscape. You can offload your IT enablement and transformation journey to us and focus on your core business.

Our Professional services include:
  • Server and Storage Systems
  • Network & Security
  • Cyber Security
  • IT Infrastructure
  • ITSM & Infrastructure Monitoring
  • Cloud & Migration Services (Oracle and Azure)
  • Data Protection and Lifecycle management
  • Application development and Deployment
  • Data Base Professional Service (Oracle/SQL/Couchbase)
  • IT Automation services (RPA)
  • DR Replication and Automation services
  • IT Consultancy Services
At CNS, we always aim to nurture a lifetime business relationship with our clients. Our company deliver IT projects, and provide various support services, for Servers, Storage, backup, Network, Security and Cloud based IT environment.

Emergency Support
Prompt IT support leveraged with s pool of Subject Matter Experts are of great importance when it comes to Business continuity.  At CNS, with a 24x7 helpdesk and NOC team, can provide critical support services to meet your business requirement with stringent SLAs, across any vertical.

Remote IT Assistance
The beauty of IT service is its seamless possibility of delivering remotely. By engaging our Professional services team, you can be free from overheads maintaining workforce onsite while best quality support is ensured by our pool of experts.

We can provide multiple levels of support as needed by the customer. Level 1 Support includes:
  • Remote guidance for diagnostic steps
  • Basic Q&A and troubleshooting
  • Basic Health check


Level 2 Support includes:
  • Fault Management
  • Advanced troubleshooting
  • Configuration Management
  • Performance Management


Onsite support
We provide business IT support services in the form of a comprehensive service package that caters to all your business needs and requirements concerning information technology. Our onsite support package gives you:
  • Data safety and computer security services;
  • Standard software development and application maintenance;
  • IT infrastructure maintenance and support;
  • Email server administration;
  • Electronic data exchange and documentation services;
  • Training for IT staff


Help desk support
Do you want to provide stable performance for the computer systems in your business in Dubai or Abu Dhabi? Well, at CNS, we offer just the service to satisfy your needs. Our help desk support provides the best business IT support to help you handle any technical problems you might incur during UAE business hours, If you are experiencing any IT problems, you can always reach out to us by Phone and email.

A project management office (PMO) is a group or department that defines, maintains and ensures project management standards across an organization.

The department consists of a select group of certified project managers to form a strong and responsive project management team in handling various types of IT project.

CNS Middle East offers professional innovation and technology project management outsourcing targeted to help clients turn their visions into reality.

A project management office (PMO) is a group or department that defines, maintains and ensures project management standards across an organization.

The department consists of a select group of certified project managers to form a strong and responsive project management team in handling various types of IT project.

CNS Middle East offers professional innovation and technology project management outsourcing targeted to help clients turn their visions into reality.

Our expertise in the high-end IT projects, equipped with the profound understanding of local and regional requirements, ensures projects are built on schedule and tailored to the client’s financial capacity with the highest quality standards achievable. CNS Project Management team has managed all types of IT projects from predesign through completion including cost and budget controls, scheduling, estimation, expediting, inspection, contract administration and management of contractors and supplies.

CNS Project Management Methodology is aligned with the principles set out by Worldwide Project Management institute (PMI) as defined within “Project Management Body of Knowledge” (PMBOK) The DREAM Methodology
Define, Review, Engineer, Accelerate, Manage (DREAM) are the five stages that CNS follows as a methodology to ensure that your ICT deployment meets in full the needs it sets out to satisfy. These stages work equally well for engagements of any size or type. The most effective utilization of the methodology is to implement it from the Define stage and to proceed step by step towards the final Manage stage.

DREAM is a proven service delivery methodology designed by CNS to ensure the success of all our technology and services engagements.

Through this tried and tested approach, we are able to provide significant benefits by working with our customers at a level that starts even before the consideration of ICT as part of the solution.

By engaging business and technical experts, we can help introduce not just independent experience and knowledge, but a CNS-developed step-by-step structured methodology that will increase the scope of the engagement and increase the quality and longevity of the final solution.
CNS can provide remote Monitoring & Event Management from our Service Delivery Center (SDC) which is underpinned by a secure Managed Services Framework (MSF).

It extends the delivery capabilities of CNS to reduce customer’s operational cost and increase efficiency.
  • Monitoring IP enabled devices
  • Application Monitoring
  • Health & Performance Monitoring
  • Server/Infrastructure Monitoring
  • Database Monitoring
  • Log Management
  • Online dashboard/Reporting

24x7x365 Proactive Monitoring Services for high availability and optimized performance.

Monitoring
Our team proactively monitors Infrastructure & Applications to ensure optimum efficiency at all times. Monitoring of the network can also identify threats and other issues to offer solutions in real-time, and prevent unnecessary downtime.

Event Management
  • Together with the customer, CNS will implement agreed-upon fault and SLA thresholds for the Infrastructure & Applications.
  • Examples include CPU utilization, Memory utilization, Disk IO utilization, Network IO utilization, File system utilization and for networks could also include Uptime, Bandwidth Utilization, Errors and Discards etc.
  • 24/7/365 monitoring improves response times to pro-active events, which means incidents are dealt with faster and can be prevented more easily in the future