Business Systems’ Adoption

For many years now, companies have raced to acquire the best and latest technologies to help their businesses grow and ensure employees align with their vision and directions. Many diverse, smart and intelligent business systems were developed within and specifically for various organizations to increase overall efficiency and productivity and the development race is ongoing.

Productivity Issues

The struggle began when businesses soon discovered that their systems were not connected and do not speak the same language. These so-called ‘silo systems’ were each performing certain functionalities aligned to specific processes in the organization but neglecting data and processes from other business systems. Many innovative tools were thus developed to overcome these problems with integrated and mapped processes within the organization – at least processes were able to talk to each other. Another struggle then arose with the

Unification of the End-User Experience. Today’s user works with many apps related to Business Systems, Social Media Platforms, Monitoring and Auditing tools, Job Function specific tools, Self-Service Portals, Collaboration and Engagement tools. These and many more tend to have their own front-end tool (Web-based, Desktop or Mobile-app).

Human Errors and Efficiency

For employees, accessing all those tools and making sure all applications are updated is time-consuming. It usually comes with a productivity drain as employees have to move across many screens and applications to acquire information or update specific records. A more significant concern is that when a process needs to be performed in a different system, copying unique identifiers such as ID or mobile numbers leads to many clicks and potential errors during the process. That leads to end-user agitation.

What is UDP?

The idea behind the “Unified Digital Platform” is to create a single platform that has a low/ no-code capability to capably and visually connect multiple systems (Microsoft, Oracle, SAP, Salesforce, Slack,, Zoho, etc.). Screens and processes are generated using the native app development on this UDP, connecting data to backend systems and presenting a singular, unified look-and-feel platform to view it all. It creates a seamless user experience that will minimize the number of human mistakes that typically emerge from switching apps and screens.

UAE’s Vision – The United Arab Emirates has already started offering Unified Digital Platform services to the public through web portals that provide a wide range of public and private service functions to its Citizens, Residents and Tourists. The UAE started by unifying the data underlying those services by having a centralized data source for any person residing in the country, then offered open APIs to different entities for accessing that data. More than 90% of government services will be provided through UDP by 2023. UDP will play a significant part in realizing the vision of H. H. Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, by providing the world’s best government services through one unified platform.

To learn more about Unified Digital Platform, contact the CNS Middle-East’s Innovation