CNS

AI & Machine Learning

A good AI strategy should provide your organization with the means of making it possible to tactically and appropriately employ AI across the organization in a strategic way. Companies and governments need to develop internal structures that establish everything from use-case selection to proper procedures.

Want to know how to use artificial intelligence to help meet your organization’s goals?

Ask our experts.

Once we've shown you why artificial intelligence will benefit your customers, we'll show you how to prepare your organization to shift from piloting and early projects to the stable and strategic use of AI.

That’s where we come in.

Artificial intelligence technology can be challenging. Our understanding of how to select and employ specific technologies for business value, such as conversational platforms, cloud AI services and specific advanced analytics strategies into your organization can empower your business.

Our highly trained team will be on hand to help you decide what technologies deserve your organization’s attention and show you how to measure the efficacy of your Artificial Intelligence Strategy.

BlockChain

Blockchain technology makes it possible for two or more parties to exchange value in digital environments without having an intermediary validating the transaction.

Like the internet once did for business, blockchain is a paradigm shift that enables entirely new opportunities.

WHY DO YOU NEED BLOCKCHAIN?

Your competitors may already be building the in-house skills needed to support blockchain, giving them a leg-up on companies taking a wait-and-see approach. Does this sound like you?

The technology doesn't have to exist publicly to work.
It can also exist privately - where nodes can be points in a private network and the Blockchain acts like a syndicated ledger

Blockchain technology is broader than finance.
It can be applied to any multi-step transaction where traceability and visibility are required such as Supply Chain.

Public and private Blockchain will converge.
The technology will soon grow into an ecosystem where firms, customers, and suppliers can collaborate in a secure, auditable and virtual way.

At a time when leaders across the enterprise need to be familiar with blockchain due to the tremendous potential it affords, many struggle to keep up with the continuous hype and advancements in capabilities.

We will help you understand the technology:

Plan to ensure your use-cases are addressed
Set up an architecture and design to your needs
Set up a private cloud & ecosystem
Integrate every IT layer from hardware, infrastructure, and security to building web-apps for the blockchain network
Set up measurable ROI & TCO profiles

RPA

CNS Robotic Process Automation solutions add efficiency and speed to your Digital Operations

Look forward to error-free execution of structured business processes by bots that mimic or emulate selected tasks (transaction steps) within overall business objectives. Self-improving automation using AI and machine learning allows for increasingly complex, real-time operational business intelligence and is ready to be applied to your operations.

These may include manipulating data, passing data to and from different applications, triggering responses, or executing transactions. RPA uses a combination of user-interface interaction and descriptor technologies based on one or more software applications.

CNS’ intelligent digital-channels customer service platforms use AI/NLP methods to understand and decide workflow and actions for digital communications.

Future-Proof Software:

Updatable features and channels

Performance:

Over 100,000 tickets a day without slowing

ROI:

Minimum cost-of-ownership
Flexible pricing models
On-premise, cloud or hosted

Usability:

Web applications with minimal training expenses

ChatBots

Chatbots are programmed to answer the majority of customer queries in a user-friendly conversational manner. We will help your L&D department formulate a complete set of possible questions and answers for your customers.

Use our Digital Customer Service Platform (iAGENT) to manage all digital customer care channels within a single platform.

Manage and automate each customer-digital-interaction from email, social media, live-chat, Chatbot, and WhatsApp.
Using Arabic & English neuro-linguistic programming, it will either auto-answer according to the customer’s input or route a digital-request to a live agent, if needed.
The platform works with your organization’s CRM to provide many advanced and automatic self-services.
It provides a full history and precise view of each customer interaction to analyze and better manage the customer services activity while improving customer satisfaction.

IoT

Smart devices, smart cities, automation, and the Internet of Things have triggered a massive influx of data from peripheral devices designed to streamline business in nearly every industry around the globe – why not yours?

Improve decision making with access to information that could not have previously been collected by connecting myriad field devices to a central communication platform. Across-the-board efficiencies and remote, digital control through a wireless infrastructure also reduce man-hours for the physical operation of working devices.