CNS ME is proud to announce the signing of an agreement for novomind iAGENT software – a digital customer-service platform that enables companies to manage all digital customer-care channels within a single platform.
Today’s digital era is forcing organizations to adapt to info-tech-centric business models or stagnate. Increasingly savvy customers are learning quickly to demand not only cost reductions but improved efficiencies too. To meet these demands, solutions-suppliers must offer intelligent and unique customer experiences. To get it right, CNS constantly updates its capabilities with new technology to provide customers with the most innovative environment when guiding them through their digital transformation. They’ve made a considerable effort to analyze market data and establish consumer needs before seeking out the latest innovations and technologies to meet these needs – and delight their customers. This strategic new direction will involve substantial investments in Digital Transformation Solutions in which they firmly believe. The added- value experiences they will provide to existing and potential customers include artificial intelligence with chat-bots, digital communication management, Cloud computing, and RPA as core focus points, and will be deployed in several industries to facilitate decision making and error reduction. Finally, CNS believes in enhanced flow of information, leading to the introduction of the WhatsApp business solution and Digital Interactive Kiosks as they both add a significant simplicity to the two-way communication between companies and customers. To further demonstrate our efforts in the new strategic direction, CNS is proud to announce the strategic partnership with novomind MEA, a German renowned intelligent software provider. Novomind solution “novomind iAGENT” is an intelligent digital customer service platform which enables companies to smartly manage all their digital customer care channels within a single platform. Exclusive access to novomind’s technology will allow CNS to further support their customers’ Digital Transformation through Artificial Intelligence, ChatBot, RPA, and the innovative, intelligent, digital customer-service platform, “novomind iAGENT” – a digital customer-service platform that enables companies to manage all digital customer-care channels within a single platform. “I see our partnership with Computer Network Systems (CNS) as mutually beneficial. novomind, with more than 18 years expertise in NLP and digital channels communication platforms, and CNS as a leading ICT system integrator and managed service provider in the Gulf region for more than 30 years –together we have what it takes to boost customer experience way above market expectations,” said Hossam Amer, Managing Director novomind MEA.
CNS took part in the first-anniversary celebration of novomind in the Middle East on the 21st of March 2019. The first session, which included the partner’s introduction and lunch organized at the iconic Burj Al Arab, was followed by a gala dinner at the famous Queen Elizabeth 2 Ship & Hotel. “This exciting partnership is driven by our ongoing strategy to delight our customers through facilitating customer-productivity and cost reduction, in addition to improvement towards digital transformation, and will surely carry CNS to new horizons as the Middle East readily embraces innovative digital transformation solutions,” said Hatem Hariri, Managing Director of CNS. It is doubtless that the partnership with novomind MEA will be the beginning of a prosperous era. About novomind: novomind offers intelligent and digital software solutions for the automation of customer interactions and business processes. They have experience with the implementation of complex digitalization and automation projects that offer front and back-office profits from reduced costs, higher process quality, and increased customer satisfaction. Customers are national and international companies from industries such as telecommunications, airlines, tourism, utilities, and finance. novomind provides a range of customer services, interaction management, and automation tools to enable end-to-end automation scenarios; including solutions for omnichannel customer services for Email, Social Media, Chat, ChatBot, and intelligent e-Commerce Solutions. novomind MEA is the Middle east, Africa and North Africa operation for novomind. The main purpose of having local present in MEA is to make sure we support our customers and partners faster and be closer through having strong local support and senior consultant teams. About CNS For over 30 years CNS Middle East has been a pillar in the technology industry, successfully servicing distinguished, long-term partners with integrated solutions across the region. CNS provides all our customers’ vertical needs and digital transformations, covering three main pillars of the IT industry: Banking & Financial Service Insurance (BFSI), Technology Enablement (TE), and IT Outsourcing services (ITO).