CNS, the leading system integrator in the Middle East’s technology space, recently announced the revamp of their managed services portfolio completed with the recent ISO 20000-1:2018 certification for ITSMS (IT Service Management System) to best go with their customers’ technology transformation requirements.
The scope of this system applies to Sales, Consultancy, Implementation, Management and Support of ICT Infrastructure and Applications, including Cloud and all layers of technology services.
CNS is one of very few companies to achieve this certification for their Service Management System and this is a great testimony for the focus on quality that CNS prides itself with. This brings CNS an edge in high quality services compared to competition
CNS has already developed an enviable reputation amongst its many clients who currently trust and benefit the value of the company’s managed services for its more cost-effective solution to their information technology management requirements.
The company’s services begin after a thorough analysis of a client’s current technology structure, business demands, and desired control levels. Experienced consultants then structure a solution designed to enhance performance, reduce complexity and increase transparency of costs. With their reduced Total Cost of Operations, CNS customers can look forward to a potential ROI from as early as within the first year of deployment based on industry standard SLAs.
After assigning innovative technology and customised solutions, CNS’ flexible managed solutions offer a company 24/7/365 onsite, remote or hybrid control of their business information management.
For CNS, managing a company’s technology infrastructure requires a blend of professional experience, proven service delivery methodology and, for clients looking for more eyes on the ball, two state-of-the-art shared and redundant delivery centres with round-the-clock monitoring of their complete systems.
By delegating the responsibility of technology operations to CNS, our clients can dramatically increase their focus on core operations, delegating a lot more time and resources to profit creation and innovation.
The advantages of managed services become obvious when presented by an expert in the field with the proper credentials. Zero HR burden, 100% agility and complete visibility – all accounted for thanks to the company’s ISO accreditation.
Says Hatem Hariri, CNS’ General Manager, “From a business perspective, we’re obviously thrilled that we now are ISO 20000 certified to leverage our managed services proposals to our partners and clients and access key markets that mandate it more effectively. We will thank our clients the best way we know, by honouring our promise to maintain their SLAs better than anyone on the market”.